FAQ's

It is very simple. On our website we provide a search engine where you can enter the name of the product you are looking for. A second option is to use the filters you will find on the left side of the page. Here, you can narrow or widen the search to suit your needs. Finally, you can browse our category menu until you find the desired product.

When you find the item you are looking for, when applicable select the necessary details: size, color, etc., and select the "Add to cart" option where you will see the list of items you have added so far. You can make all the changes you want, such as: changing the quantity of an item or removing an item from the cart.

If you want to continue shopping, select the "Continue shopping" button. Once you have everything in the cart and you want to place the order, select the "Complete order" button.

During your first purchase, you must identify yourself and register by filling out the corresponding form with all your data.

If you are already a registered customer, you only have to select the "Log in" button with your username and password.

To finalize your purchase, select the shipping method and then the payment method you prefer.

If everything is correct, the message that the order has been placed will appear on the screen and you will receive a confirmation email with all the details of your order.

We ship our products within mainland Spain.

We will be soon be adding countries and areas from which we can send your order. If you want us to send an order to a country or area which is not available, consult with us by writing our Customer Service department at hello@carbosports.com and we will study your request on an individual basis.

Our main payment methods are the following:

- Credit card: Credit and debit cards (MasterCard, Visa and Visa Electron), and via the Caixa Banc payment gateway, which guarantees your payments will be secure.

- Wire transfer: Make a transfer of the amount indicated in the invoice to our bank account. You will receive an order confirmation from us by email, with the bank details and the order number.

Your order will be activated once we receive the full amount for your purchase and your order will be shipped once we have prepared all of the products in full.

Each of these payment methods we offer may vary depending on the country of destination. 

Once you have added all the items to your basket and selected the shipping method, all available payment methods for the destination country of your order will be displayed.

Shipping is free for purchases of over €99 for the entire Spanish peninsular territory, with the exception of the products specified in the following table:

- Bikes
- Ski and Snowboard Boots
- Bicycle Frames
- Skis and Snowboards
- Suitcases and Travel Bags
- Bike rack, board rack and ski rack
- Cycling Rollers
- Bicycle Wheels

In the event the bicycle requires assembly, it will cost €99.99. This cost is not included in the shipping costs.

IMPORTANT: We do not ship to Ceuta and Melilla.

Shipments are made through the transport company Nacex. In the event the shipping data is not correct, you must inform us as soon as possible in order to avoid any delays in delivery.

Orders that are large in volume or of considerable weight will be delivered to the door of the building.

The estimated delivery time is 24-48 working hours from the time you place your order.

You will receive an email with the tracking number when your package leaves our warehouse.

All purchase costs will appear in your shopping cart before you finalize your order and will also include shipping costs.

However, in some exceptional cases, shipments to certain areas may pose additional customs and tax costs, which must be paid by the recipient of the merchandise at its destination.

CARBOSPORTS allows the return of its products within a period of 14 days from the date on which the customer received it. All products sold at CARBOSPORTS are subject to the exercise of the right of withdrawal and return and refund policies, as provided for in accordance with the provisions of Directive 2011/83/EU of the European Parliament and the Council of October 25, regarding the rights of consumers.

The consumer is guaranteed, by law, the right to withdraw from the purchase contract, without indicating the reason, for all products sold by CARBOSPORTS within 14 calendar days from the date on which they received the product.

Packaging conditions

Products must be returned in the same condition in which the buyer received them. Therefore, new products must be returned new, unused and complete. In no case will we accept a product that has been used by the customer or with damage to the original packaging.

Management of the return and reimbursement of money

In the event the consumer returns an item sold by CARBOSPORTS because the product is in poor condition or the delivery is incorrect, the amount of the product will be refunded, as well as the return costs. In any other case, only the amount for the product will be refunded.

The consumer will receive the refund within a maximum period of 14 days, via the same means of payment the consumer used to make the purchase, unless he or she indicates otherwise.

In the event a product is defective, the consumer can make a claim within the 2 year period from the date on which the product was received. For more information regarding the guarantee policy of each product, please contact our Customer Service by writing an email to hello@carbosports.com.

Likewise, for any additional matter not contemplated in this Return Policy for CARBOSPORTS, refer to the provisions of the aforementioned Directive 2011/83/EU of the European Parliament and the Council of October 25, regarding the rights of consumers.